Track Every Issue From Report to Resolution

Residents submit complaints with photos. Staff are assigned automatically. Every update is tracked with timestamps until the issue is resolved.

Key Capabilities

Everything complaints & maintenance needs to work seamlessly.

Residents attach photos to describe issues visually

Complaints routed to the right staff automatically

Open, in-progress, resolved — full lifecycle visibility

Timestamped updates and comments on every complaint

Get up and running in four simple steps.

Resident submits a complaint via the portal or mobile app

System categorizes and assigns it to the appropriate staff member

Staff updates the status as they work on the issue

Resident is notified when the complaint is resolved

A complete list of everything included in Complaints & Maintenance.

Complaint submission with categories

Photo and document attachments

Automatic staff assignment by category

Priority levels (low, medium, high, urgent)

Status tracking (open, in-progress, resolved, closed)

Timestamped activity log

Staff comments and internal notes

Resident notifications on updates

Complaint analytics and trends

SLA tracking and escalation

Recurring issue detection

Monthly complaint reports

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